Data Protection Registration Certificate ZA578399

At J&R Self-Storage Nuneaton Ltd and J&R Car and Van Hire Nuneaton ("J&R") we respect your privacy. We have implemented this privacy policy ("Privacy Policy") to explain our data collection and uses. You can learn more in the sections below.

 

 

You may provide us with certain information in connection with a transaction or in your interactions with our websites and at our locations. We collect the following types of personal information from you:

• Your name, contact information, date of birth, NI Number, driving licence number and expiration date, emergency contact information and Proofs of Address;

• Vehicle rental information, including the location of where the vehicle is rented, date of rental, type of rental and your preferences;

• Your credit card details;

• Information you provide regarding your marketing preferences or in the course of participating in surveys or promotional offers;

• Information about relevant health conditions you have that assist us in providing you with adaptive driving devices; and

Third parties provide us with additional information about you, including:

• Credit reporting agencies, who, for fraud prevention purposes, provide us with identity-related information.

Our vehicles may be equipped with a vehicle telematics system ("Telematics System"). Some or all Telematics System functionality will be active during rental periods. Telematics Systems provide us with use of, disclosure of or access to (1) location information, (2) crash notification and related crash data, (3) operational condition, mileage, diagnostic and performance reporting of vehicles and (4) driver behavioural information ("Telematics Data"), as permitted by law.

Use of the Telematics System is subject to the terms and conditions and privacy policy posted by the applicable Telematics Systems provider and/or vehicle manufacturer which may include system and service limitations, warranty exclusions, limitations of liability, wireless service provider terms, privacy practices, descriptions of use and sharing of information and user responsibilities.

Telematics Data will be shared with emergency service providers, others who assist in responding to an accident, telematics service operators or those with whom we have a legal or contractual obligation to provide such data.

 

Our websites and online marketing are not directed to, and J and R Self Storage Chesterfield does not knowingly collect personal information from, children under the age of 18 or your country's age of minority. If you nevertheless believe that your child has provided us with their personal information and you need to let us know to delete it, please contact us at info.nuneaton@jandrsolutions.co.uk 

 

We use the information we collect from you or about you to provide you with our services and for the following purposes:

• Where it is necessary for us to enter into a contract with you and provide services to you for the duration of the contract, including

o To assist the transactions that you request, such as reserving, renting, purchasing or leasing motor vehicles.

o To provide customer service related to your interactions with us or to respond to your enquiry.

• Where necessary for us to comply with a legal obligation, including

o To share information about your vehicle's location with emergency services in the event that you are involved in a road accident.

o To share information with government and regulatory authorities when required by law or in response to legal process, obligation or request.

• Where it is necessary for our legitimate interests, as listed below, and where our interests are not overridden by your data protection rights, including

o To communicate important information about your rental, such as arrival and return alerts. These communications, which are transactional in nature, will be sent to you via email or SMS.

o To assist us in providing better products and services: for example, to evaluate the performance of our staff, to assess the quality of products and services received and to help us improve our websites, facilities and services.

o To compile statistics and analysis about our customers' use of our websites, products and services. These statistics are used only to enable us to provide better customer service, products, features and functionality to you and other customers in the future.

o To develop a profile of you and your interactions with us so that we can provide tailored offers, opportunities and services that may be of interest to you.

o To protect our legal rights and manage the security of our networks and property. For example, we will use CCTV to ensure the security of our premises and we maintain Do Not Rent lists of customers that are non-payment or safety risks.

o To share your information with third parties in order to prevent fraud and protect our business interests and rights, privacy, safety and property or that of the public. We will do this to collect unpaid bills, to avoid liability for penalties you incur (e.g. fixed penalty notices for driving offences) and for claims processing purposes.

o To share your information with third parties in order to permit us to pursue available remedies or limit damage that we may sustain and to enforce the terms of any rental agreement or our websites' terms and conditions. We will also disclose your information to third parties if the rights of another individual may be violated.

• Where you have given consent, including

o To assist us in providing you with the most appropriate vehicles, such as those with adaptive driving devices. In some cases, this will require us to infer or explicitly collect information about your health or physical condition.

o To enable us to use telematics (e.g. for the purposes of tracking mileage and location in the event of theft and to alert us if the telematics systems has been removed or tampered with).

o To send you certain promotional or targeted marketing communications, opportunities and services that may be of interest to you. These will include invitations to join our loyalty programmes, upgrade announcements, electronic newsletters and communications regarding an incomplete online membership form or reservation. Some of these offers will be received in advertising on non-Enterprise sites, including on social media.

o To send you text messages in order to provide you with time sensitive communications related to your transaction (e.g., construction delay at airport branch), extended rental opportunities, customer experience surveys, marketing promotions such as coupons, discounts, last-minute specials or loyalty and rewards information.

 

We retain your personal information for as long as we need to fulfil our business purposes, as set out below:

• Marketing purposes: We keep data linked to cookies and other online identifiers for up to three years. We keep other marketing information, such as email subscription and loyalty enrolment data for up to 7 years after your last interaction with us.

• Rental transactions: We keep the data associated with your rental agreement for up to 7 years from the date of the rental, subject to other local legal requirements. We keep records of payments you have made for 2 years from the date of the transaction (depending on the location of the rental).

• Customer service related queries: We keep general queries for 3 years, unless you make a complaint, in which case, we keep complaints data for 7 years.

• Disputes & law enforcement: If we are involved in litigation or a governmental or regulatory investigation, then we keep data throughout the period of litigation or investigation and for 5 years after that. If a settlement means that we have to keep data for longer, then we keep data for the period required to administer the settlement. If we provide data to law enforcement agencies, then we keep a record of this for one year beyond the end of the investigation.

 

 

We share the information we collect from and about you with our affiliates ("Affiliates") for the purpose of providing the transactions you have requested and (with your consent) for marketing purposes. Our affiliates' employees in our IT, marketing, operations and customer service divisions will use your information, as described in this Privacy Policy, including, if required by applicable law, to send you information about products and services or respond to your enquiry.

We will share your information with third parties, such as (1) payment, administrative and technical support providers or our insurance broker (2) communication providers that send email and other marketing and service-related communications to you on our behalf, (3) customer support providers, in order to provide customer service to you, (4) debt collection providers, (5) claims processors.

Your personal information may also be shared with government authorities as outlined above.

Your information may also be transferred to another company in the event of a transfer, change of ownership, reorganisation or assignment of all or part of J and R Car and Van Hire businesses or assets. This will occur if the parties have entered into an agreement under which the collection, use and disclosure of the information is limited to those purposes of the business transaction, including a determination whether or not to proceed with the business transaction. You will be notified via email or prominent notice on our websites for thirty (30) days of any such change in ownership or control of your personal information or as otherwise may be required or permitted by law.

We may post customer testimonials on our websites which may contain personal information. We may use a third-party provider to manage this process. This provider is responsible for obtaining your consent as necessary, removing content upon your request and answering any questions you may have.

  

 

Other rights you have may include: 1) asking for a copy of your personal information, 2) to correct it, 3) to erase certain categories or types of information, 4) to restrict certain processing, 5) to obtain the information you provide in a structured, machine readable format and 6) to transfer some of this information to other organisations.

You have the right to object to the processing of personal information on the basis of our legitimate interests. Where we have asked for your consent to process information, you have the right to withdraw this consent at any time.

You have the right to lodge a complaint with a supervisory authority regarding our processing of your personal information and/or how we have responded to or handled any concern you have raised with us. We reserve the right not to allow access to your information or to limit your rights (e.g. if such disclosure is prohibited by law or if the rights of another individual might be violated). In some instances, this may mean that we are able to retain your personal information even if you withdraw your consent.

You have the right to object to direct marketing as well as profiling we perform for the purposes of direct marketing. You will be able to opt out of direct marketing communications from J and R Self Storage Chesterfield by following the instructions in each direct marketing communication you receive. You may also contact us directly at info@selfstoragechesterfield.co.uk

 

 

As necessary, we will update our Privacy Policy and Cookie Policy to reflect changes in our privacy practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site or as otherwise may be required or permitted by law, prior to the change becoming effective. We encourage you to periodically review this site for the latest information on our privacy practices.

(last updated on 23 March 2023)